Role Summary:

NEC Corporation India is looking for fresh graduates or early-career professionals to join as L1 Support Engineers. This role is crucial in providing excellent first-level technical support for ICT customers. You’ll be working in a service desk environment, ensuring prompt resolution of incidents and service requests within committed service levels.

Key Responsibilities:

• Delivering outstanding customer service to ensure the best user experience.
• Accurately logging and managing incidents, problems, and service requests.
• Diagnosing and resolving technical issues or escalating as needed.
• Ensuring timely and detailed documentation of work completed.
• Creating and maintaining knowledge articles to improve service processes.
• Collaborating with internal teams and customers to ensure seamless support.

Key Technical Skills:

Customer Service, ITIL Processes, Incident Management, Troubleshooting, Ticketing Systems, Verbal Communication, Written Communication, Problem Solving, Teamwork

Requirements:

• A graduate degree in any discipline.
• Excellent verbal and written English communication skills.
• A friendly, customer-centric personality with a professional attitude.
• Basic understanding of technical troubleshooting and IT processes (training provided).
• Willingness to work in a hybrid environment and travel when required.
• Eagerness to learn and adapt quickly in a fast-paced support setup.
• Ability to meet internal Key Performance Indicators (KPIs).

Why Join NEC?

This is a fantastic opportunity for freshers or recent graduates to gain real-world IT service desk experience in a structured, professional, and global environment. With a commitment to customer satisfaction and continuous improvement, NEC offers a great start to your career in IT support.